Terms & Conditions

Last Updated: September 24, 2026

Welcome to ROVQENIVA™.

These Terms & Conditions govern purchases made through rovqeni.com and apply to your use of our online store, checkout process, products, customer support services, and related shopping features.

The website rovqeni.com is operated by Shenzhen Langju Network Technology Co., Ltd. under the ROVQENIVA™ brand.

Throughout these Terms, “ROVQENIVA™,” “we,” “us,” and “our” refer to Shenzhen Langju Network Technology Co., Ltd., where appropriate.

By submitting an order through rovqeni.com, you acknowledge that you have read and agree to these Terms & Conditions together with the applicable policies published on our website.

If you do not agree with these Terms, please do not complete a purchase through our store.

1. Business Information

ROVQENIVA™ operates under the following business identity:

Brand / Trademark: ROVQENIVA™
Primary Website: rovqeni.com
Legal Company Name: Shenzhen Langju Network Technology Co., Ltd.
Owner: Wu Lang

Business Address:
Room 1412, No.7 Shatou 1st Rd
Shatou Community, Shajing Subdistrict
Bao'an District, Shenzhen
China

Customer Support Email: service@rovqeni.com
Customer Service Phone: +86 13076903163

Shenzhen Langju Network Technology Co., Ltd. operates rovqeni.com under the ROVQENIVA™ brand and is responsible for the operation of the online store and customer service relating to purchases made through the website.

2. Eligibility to Purchase

By placing an order with us, you confirm that:

  • You have the legal capacity required to enter into the transaction

  • Information submitted during checkout is accurate and complete

  • You are authorized to use the selected payment method

  • Your purchase is lawful in your jurisdiction

  • You will comply with applicable laws relating to your purchase

Where parental or guardian authorization is legally required, you are responsible for obtaining that authorization before completing a purchase.

3. Product Information

We make reasonable efforts to provide clear and accurate information about products offered through rovqeni.com.

Product pages may display information including:

  • Product name

  • Images

  • Available colors

  • Styles or variations

  • Materials

  • Dimensions

  • Product features

  • Availability

  • Pricing

Actual products may differ slightly from digital representations because of photography, lighting, screen calibration, material characteristics, or normal manufacturing variation.

Small differences that do not materially affect the product's intended function do not necessarily mean that an item is defective.

4. Product Availability

All merchandise is offered subject to availability.

We may reasonably:

  • Update product information

  • Change available styles or variations

  • Adjust stock status

  • Limit quantities

  • Remove unavailable items

  • Discontinue products

Placing an item in your shopping cart does not guarantee that inventory will remain available until checkout is completed.

If an item becomes unavailable after an order has been submitted, we may contact you and provide an appropriate resolution, including a refund for the affected item where necessary.

5. Pricing

Prices displayed on rovqeni.com may change from time to time.

Unless otherwise stated, the amount applicable to your purchase is the amount displayed during checkout when you submit the order.

Your checkout total may include:

  • Product price

  • Shipping charges

  • Eligible discounts

  • Taxes collected by us

  • Other charges clearly disclosed before payment

We may correct obvious pricing, typographical, or technical errors where permitted by applicable law.

6. Currency

Unless another currency is clearly displayed at checkout, transactions through rovqeni.com are generally presented and processed in:

United States Dollars (USD).

If your payment account is denominated in another currency, your bank or payment provider may apply:

  • Currency conversion rates

  • Foreign transaction fees

  • International processing fees

  • Other financial institution charges

These fees are determined by the applicable financial institution and are outside our direct control.

7. Placing an Order

Submitting an order through rovqeni.com constitutes a request to purchase the products shown in your checkout.

Before placing an order, please carefully review:

  • Product

  • Variation

  • Color or style

  • Quantity

  • Shipping address

  • Billing details

  • Shipping method

  • Discount information

  • Order total

  • Payment method

You are responsible for checking information entered during checkout before submitting your purchase.

8. Order Confirmation

After successful checkout, an order confirmation will normally be displayed or sent to the email address provided during purchase.

The confirmation may include:

  • Order number

  • Products ordered

  • Order amount

  • Shipping information

  • Customer contact details

An automated order confirmation indicates that we have received your order request.

It does not prevent us from completing reasonable payment, inventory, fraud-prevention, or fulfillment checks before shipment.

9. Order Acceptance

We may decline, hold, or cancel an order where reasonably necessary and permitted by law.

Possible reasons include:

  • Payment authorization failure

  • Suspected fraud

  • Product unavailability

  • Delivery restrictions

  • Incorrect or incomplete information

  • Obvious pricing errors

  • Technical errors

  • Violation of these Terms

  • Legal or regulatory restrictions

If we cancel an order after payment has already been successfully collected, the applicable amount will be refunded.

10. Order Changes

If you need to change your order, contact us promptly at:

service@rovqeni.com

Please include your order number and the requested change.

We may be able to assist with changes involving:

  • Product selection

  • Quantity

  • Product variation

  • Shipping information

  • Contact details

Changes cannot be guaranteed after fulfillment, packing, or shipment has begun.

11. Order Cancellation

To request cancellation, contact us as soon as possible.

We will make reasonable efforts to cancel an eligible order before fulfillment has progressed too far.

Cancellation may no longer be possible once the order has:

  • Entered advanced processing

  • Been packed

  • Been transferred to a carrier

  • Been dispatched

If shipment has already occurred, you may need to receive the item and follow the applicable return procedure.

Mandatory cancellation rights under applicable consumer law remain unaffected.

12. Payment Methods

Available payment methods are displayed during checkout.

Depending on availability, these may include:

  • PayPal

  • Eligible credit cards

  • Eligible debit cards

  • Other payment methods displayed at checkout

Payment options may vary depending on location, payment provider, card issuer, or transaction eligibility.

Only methods shown during checkout should be considered available for a particular purchase.

13. Payment Authorization

Orders may proceed only after successful payment authorization or confirmation.

Transactions may be declined or delayed because of:

  • Incorrect payment details

  • Insufficient funds

  • Bank restrictions

  • Billing address mismatch

  • Fraud-prevention checks

  • International transaction restrictions

  • Payment provider security controls

If payment is declined, please verify your information or contact your bank or payment provider.

14. Payment Security

Payments are handled through secure payment systems and applicable third-party payment processors.

Payment providers may use their own:

  • Encryption

  • Authentication

  • Fraud detection

  • Authorization procedures

  • Security controls

ROVQENIVA™ does not ask customers to email full card numbers, CVV codes, banking passwords, or similar confidential credentials.

For additional information, please review our Payment Options page.

15. Order Processing

Standard order processing generally requires approximately:

2–5 business days

Processing may include:

  • Payment confirmation

  • Inventory verification

  • Quality checks

  • Packing

  • Shipment preparation

Business days generally exclude weekends and applicable public holidays.

During periods of unusually high order volume, processing may take longer.

Processing time is separate from carrier transit time.

16. Shipping Charges

Shipping charges applicable to your order will be displayed during checkout before payment is completed.

The amount may vary based on:

  • Destination

  • Order contents

  • Shipping method

  • Fulfillment location

  • Promotional offers

The shipping amount displayed at checkout will apply to the order unless otherwise clearly stated.

17. Estimated Delivery Times

Estimated transit times after dispatch are generally:

Destination Estimated Transit Time
United States 8–14 business days
Canada 10–16 business days
United Kingdom 10–16 business days
Australia 10–16 business days
Other International Destinations 14–21 business days

These estimates do not include the standard 2–5 business day processing period.

Delivery estimates are not guaranteed arrival dates.

18. Delivery Delays

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs procedures

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • Remote-area delivery

  • Local delivery conditions

  • Incorrect shipping information

  • Unexpected logistics events

We will make reasonable efforts to assist when a shipment experiences an unusual delay.

19. Tracking

Where tracking is available, shipment information will normally be provided after dispatch.

Tracking systems may require approximately:

1–3 business days

to display the first carrier update.

A temporary period without tracking activity does not automatically mean that the parcel has been lost.

20. Split Shipments

Products from the same order may sometimes be fulfilled from different facilities.

As a result:

  • An order may arrive in separate packages

  • Packages may arrive on different dates

  • Multiple tracking numbers may be provided

Receiving one package does not necessarily mean that another item from the order is missing.

21. International Orders

International shipments may be subject to destination-country requirements such as:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage charges

  • Customs handling fees

  • Other government-imposed charges

Unless these amounts are clearly collected by us during checkout, they may be payable by the recipient.

ROVQENIVA™ does not control or determine charges imposed by local customs authorities.

22. Shipping Address Responsibility

Customers are responsible for providing complete and accurate delivery information.

Please verify:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Contact phone number

Incorrect or incomplete information may result in delivery delays, failed delivery, or return of the package.

23. Returns

Eligible products may generally be returned within:

30 days after delivery

subject to the conditions in our Return & Refund Policy.

A standard eligible return should generally be:

  • Unused

  • Unworn

  • Undamaged

  • In substantially original condition

  • Complete with relevant accessories

  • Accompanied by suitable packaging where applicable

  • Supported by proof of purchase or an identifiable order number

Certain exclusions may apply where permitted by law.

24. Return Authorization

Please contact us before sending any merchandise back.

Email: service@rovqeni.com

After reviewing your request, our customer service team will provide the applicable return instructions.

Returns sent without prior authorization may not be accepted or processed.

Do not automatically return merchandise to our registered business address.

The business address and authorized return-processing location may be different.

25. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

For eligible change-of-mind returns, return shipping is generally the customer's responsibility unless applicable law provides otherwise.

For products confirmed to be damaged, defective, incorrect, or materially non-conforming, we will provide an appropriate remedy according to our policies and applicable law.

26. Refunds

Approved refunds are generally issued to the original payment method.

After we process an approved refund, please allow up to approximately:

10 business days

for it to appear in your account.

Actual posting time depends on your:

  • Bank

  • Card issuer

  • PayPal

  • Payment processor

  • Other financial institution

If more than 15 business days have passed after we confirmed that a refund was issued, contact:

service@rovqeni.com

27. Exchanges

Direct product exchanges may not be available for every item.

Where appropriate, an exchange may be handled through a return-and-reorder process:

  1. Contact us regarding the original item.

  2. Follow the approved return instructions.

  3. Place a separate order for the preferred replacement product.

If the original product was damaged, defective, or incorrectly shipped, contact us before placing a replacement order.

28. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If an item arrives:

  • Damaged

  • Materially defective

  • Incorrect

  • Incomplete

  • Materially different from what was ordered

contact us as soon as reasonably possible.

Please include where relevant:

  • Order number

  • Description of the issue

  • Product photographs

  • Packaging photographs

  • Shipping-label photographs

We will review the information and provide an appropriate resolution.

29. Missing Products

If your order appears incomplete, first check whether it was divided into multiple shipments.

Separate packages may:

  • Arrive on different dates

  • Have different tracking numbers

  • Originate from different fulfillment facilities

If all expected packages have arrived and an item is still missing, contact:

service@rovqeni.com

30. Packages Marked as Delivered

If carrier tracking shows Delivered but you cannot locate your shipment, please first check:

  • Mailbox

  • Parcel locker

  • Reception or front desk

  • Safe delivery locations

  • Household members

  • Neighbors where appropriate

  • Carrier delivery notices

You may also contact the carrier directly.

If the package still cannot be located, contact us with your order and tracking information.

31. Failed Delivery

Delivery may fail because of circumstances such as:

  • Incorrect address

  • Incomplete address

  • Repeated unsuccessful delivery attempts

  • Failure to collect a parcel

  • Refusal of delivery

  • Customs requirements not being completed

If an order is returned because of a delivery issue, available refund or reshipment options will depend on the circumstances and applicable law.

32. Personal Use

Unless otherwise agreed in writing, products purchased through rovqeni.com are intended primarily for ordinary consumer use.

We may review unusually large, repeated, or suspicious orders for legitimate purposes such as:

  • Fraud prevention

  • Inventory management

  • Security

  • Legal compliance

  • Operational review

33. Intellectual Property

Content displayed on rovqeni.com may include:

  • ROVQENIVA™ branding

  • Logos

  • Product photography

  • Text

  • Graphics

  • Illustrations

  • Videos

  • Page layouts

  • Icons

  • Design elements

These materials may be owned by, licensed to, or lawfully used by Shenzhen Langju Network Technology Co., Ltd. or the applicable rights holders.

Such content may be protected by copyright, trademark, and other intellectual property laws.

34. Permitted Website Use

You may access and use the website for lawful personal shopping and informational purposes.

Unless authorized or otherwise permitted by law, you may not:

  • Commercially reproduce protected content

  • Republish substantial Site materials

  • Misuse the ROVQENIVA™ name or branding

  • Create misleading copies of the website

  • Remove proprietary notices

  • Use Site content to impersonate our business

  • Interfere with website security

  • Use automated extraction methods that materially disrupt the Site

35. Customer Reviews & Submissions

Where customers are permitted to submit reviews, comments, photographs, or other content, you confirm that:

  • You have the right to provide the content

  • The content is not knowingly false

  • It does not unlawfully infringe third-party rights

  • It does not contain malicious software

  • It does not contain unlawful or abusive material

We may moderate or remove content that violates these Terms or applicable law.

36. Privacy

Personal information is handled in accordance with our Privacy Policy.

That policy explains how information may be:

  • Collected

  • Used

  • Shared

  • Retained

  • Secured

  • Processed by service providers

Please review our Privacy Policy for complete information regarding personal data handling.

37. Third-Party Services

ROVQENIVA™ may use third-party providers to support store functions including:

  • Payment processing

  • Ecommerce infrastructure

  • Website hosting

  • Shipping

  • Fulfillment

  • Analytics

  • Customer support

  • Fraud prevention

Independent third-party providers may operate under their own terms and privacy policies.

38. Third-Party Links

rovqeni.com may contain links to external websites or services.

We do not control independently operated third-party websites.

When visiting such services, their own:

  • Terms

  • Privacy policies

  • Security practices

  • Content policies

will apply.

39. Website Availability

We aim to maintain reliable website access.

However, temporary interruptions may occur because of:

  • Maintenance

  • Software updates

  • Hosting issues

  • Network outages

  • Security events

  • Third-party service failures

  • Circumstances beyond our reasonable control

We do not guarantee that every feature will always remain continuously available.

40. Disclaimer

To the maximum extent permitted by applicable law, the website is made available on an “as available” basis.

We do not guarantee that:

  • Every Site feature will always function without interruption

  • Every technical issue will be immediately corrected

  • Third-party services will always remain available

  • The website will operate identically on every device

Nothing in this section excludes warranties, guarantees, remedies, or consumer rights that cannot legally be excluded.

41. Limitation of Liability

To the maximum extent permitted by applicable law, Shenzhen Langju Network Technology Co., Ltd. will not be responsible for indirect, incidental, or consequential losses arising solely from use of the website where such liability may lawfully be limited.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded.

Nothing in this section removes mandatory consumer protections relating to defective, damaged, or non-conforming products.

42. Force Majeure

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including:

  • Natural disasters

  • Severe weather

  • War or civil disturbance

  • Government restrictions

  • Public-health emergencies

  • Carrier disruption

  • Labor disputes

  • Utility failures

  • Telecommunications outages

  • Major transportation interruptions

We will make reasonable efforts to minimize disruption where possible.

Mandatory customer rights remain unaffected.

43. Consumer Rights

These Terms do not remove mandatory consumer protections available under applicable law.

Depending on your jurisdiction, you may have statutory rights relating to:

  • Product conformity

  • Defective products

  • Repairs

  • Replacements

  • Refunds

  • Returns

  • Cancellation

  • Delivery

  • Withdrawal rights

Where applicable law provides stronger protection than these Terms, mandatory law will apply.

44. European Union & EEA Consumers

Consumers located in the European Union or European Economic Area may have additional statutory protections for eligible distance purchases.

These may include a 14-day statutory right of withdrawal, subject to applicable conditions and legal exclusions.

Such rights may apply independently of our voluntary 30-day return policy.

Nothing in these Terms is intended to restrict mandatory EU or EEA consumer protections.

45. United Kingdom Consumers

Consumers located in the United Kingdom may have statutory rights concerning qualifying distance purchases, faulty products, refunds, cancellation, and other consumer matters.

Our policies do not reduce rights that cannot legally be waived.

46. Governing Law

These Terms will be interpreted according to applicable law, subject to mandatory consumer protections that may apply based on the customer's country, region, or transaction.

To the extent legally permitted and where no mandatory consumer jurisdiction rule requires otherwise, matters relating to the business operations of Shenzhen Langju Network Technology Co., Ltd. may be governed by applicable laws in:

Shenzhen, Guangdong, China

Nothing in this provision removes any consumer right or jurisdiction protection that cannot legally be waived.

47. Dispute Resolution

If you experience a problem concerning an order or transaction, we encourage you to contact customer support first.

Many issues involving:

  • Orders

  • Payments

  • Shipping

  • Delivery

  • Returns

  • Refunds

can be reviewed directly by our support team.

Please contact:

service@rovqeni.com

Nothing in this section prevents either party from exercising legal rights or using remedies available under applicable law.

48. Changes to These Terms

We may update these Terms & Conditions when reasonably necessary to reflect changes in:

  • Business operations

  • Products

  • Payment procedures

  • Shipping arrangements

  • Website functionality

  • Store policies

  • Legal or regulatory requirements

When these Terms are updated, the revised version will be posted on this page and the Last Updated date will be changed.

49. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or interpreted to the minimum extent necessary.

The remaining provisions will continue in effect to the extent permitted by law.

50. No Waiver

Our failure to immediately enforce any provision of these Terms does not mean that we permanently waive the right to enforce that provision later.

A waiver relating to one situation does not automatically apply to another.

51. Entire Agreement

These Terms & Conditions should be read together with the other policies published on rovqeni.com, including:

  • Terms of Service

  • Terms of Use

  • Privacy Policy

  • Payment Options

  • Shipping Policy

  • Return & Refund Policy

  • FAQ

Together, these documents govern applicable purchases and use of our online shopping services.

Where mandatory law conflicts with a provision of these Terms, applicable mandatory law will prevail.

52. Contact Information

For questions concerning these Terms & Conditions, an order, or the operation of our online store, please contact us using the official details below.

ROVQENIVA™

Primary Website: rovqeni.com
Customer Support Email: service@rovqeni.com
Customer Service Phone: +86 13076903163

Business Operator

Legal Company Name: Shenzhen Langju Network Technology Co., Ltd.
Owner: Wu Lang

Business Address:
Room 1412, No.7 Shatou 1st Rd
Shatou Community, Shajing Subdistrict
Bao'an District, Shenzhen
China

ROVQENIVA™ and rovqeni.com are operated by Shenzhen Langju Network Technology Co., Ltd.